Something not working? Start here.
Most things are quicker to fix than they look. Try the door that fits.
If you have forgotten your password, the person who runs your program can set a new one for you in seconds — ask them. If you were invited by email, the link in that email still works; it does not expire.
Anything about your child — an update, a photo, who may collect them, what was written down — belongs with the people who care for them. Message them in the app and they will see it the same day. If it is about the app itself rather than your child, write to us below.
Write to us and say what you tapped, what you expected, and what happened instead. A photo of the screen helps more than anything else. We answer every message.
It works in the browser, but it is nicer as an icon on your home screen — and it opens faster.
Your child’s data · Support